Privacy Policy
Welcome to www.flamelesscandles.com (the “Website”). PLEASE READ THE FOLLOWING PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE, AS WELL AS OUR TERMS OF USE.
Information Collection
Information we may collect from you on the Website includes your name, address, phone number, email address, and, when necessary, credit card information and date of birth. We may collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. You may, however, visit our site anonymously without providing this information.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
Use of Information
We may use the information we collect from you in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
We may send you periodic e-mails. If you would like to discontinue receiving promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
Protecting User Information
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Use of Cookies
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (e.g. Firefox, Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Disclosing of Information Colleceted
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Occasionally, we may provide your e-mail address or physical address to marketing partners in an effort to make you aware of products or services in which you may have an interest. In addition, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
From time to time, we make our mailing list (names and addresses only) and general shopping activity available to carefully screened companies whose products we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We do not share email addresses for this purpose. If you prefer that we do not share any information with these companies, please contact us.
Opting Out of Communications
To unsubscribe from our email list, may opt-out by following the instructions on any commercial email you receive from us. Please note that due to email production schedules you may continue to receive any emails already in production.
If you would like to remove your personal information and order history from our website, please contact us for assistance. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Privacy of Children on Our Website
Our Website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Changes to Our Policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also see our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of the Website.
Your Consent
By using our site, you consent to this privacy policy.
Last modified on January 1, 2013